Terms of service

These terms and conditions apply to the use of this website and to any orders placed with Active Direct, a trading style of Prime Star Shop Ltd.

By using this website and/or placing an order, you agree to be bound by these terms. These terms do not affect your statutory rights.

1. General

Any contract between you and Active Direct will be governed by the laws of England and Wales. Both parties agree to submit to the jurisdiction of the English courts.

We make every effort to ensure the information on this website is accurate. However, we do not guarantee that all content is complete, up to date, or free from errors.

2. Use of the Website

You agree to use this website only for lawful purposes.
You must ensure that any information you provide is accurate and up to date.

You must be at least 18 years old to place an order.

3. Product Information

Product descriptions, images and specifications are provided for guidance only and may vary slightly from the final product.

We reserve the right to make changes to products that do not affect their overall quality or performance.

4. Orders & Acceptance

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for any reason, including pricing errors or stock availability.

5. Pricing & Payment

All prices are shown in GBP and include VAT where applicable.

Delivery charges are added at checkout.

Payment is taken at the time of order. Refunds will be issued using the original payment method where possible.

6. Product Availability

All products, including any free gifts, are subject to availability.

If an item is out of stock, we may contact you with an update or alternative. If we do not hear from you, we may dispatch the item once it becomes available.

7. Website Availability

We aim to ensure the website is available at all times. However, access may occasionally be restricted for maintenance, updates, or technical reasons.

8. Third-Party Links

This website may contain links to external websites. We are not responsible for the content, policies or practices of those sites.

Any transactions or dealings with third parties are solely between you and that third party.

9. Intellectual Property

All content on this website, including text, images, graphics and design, is the property of Active Direct or its licensors.

You may use this content for personal, non-commercial use only. Any other use without prior written permission is prohibited.

10. Medical Disclaimer

Products sold on this website are not intended to diagnose, treat, cure or prevent any medical condition.

Information provided on this website is for general guidance only and should not be considered medical advice. Always consult a qualified professional if you have any health concerns.

11. Limitation of Liability

To the fullest extent permitted by law, Active Direct shall not be liable for any indirect or consequential loss arising from the use of this website or the purchase of products.

Nothing in these terms limits your statutory rights or excludes liability where it would be unlawful to do so.

12. Changes to These Terms

We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page.